Privacy Policy
Recovery and Winch Ltd ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, https://recoveryandwinch.ie. We are committed to ensuring that your information is handled in accordance with the General Data Protection Regulation (GDPR) and other applicable laws.
1. What Information We Collect
We collect and process personal data to provide better services and support. This includes:
a. Personal Information You Provide:
- Contact details: name, email address, phone number.
- Details submitted through inquiries or contact forms.
b. Information Collected Automatically:
- Technical Data: IP address, browser type, device information, operating system, and referral source.
- Usage Data: Pages visited, time spent on the site, and browsing actions.
c. Transaction Data:
- If applicable, details of purchases or orders made through our site.
2. How and Why We Use Your Information
We process your personal data for specific purposes, each with a lawful basis:
| Purpose | Lawful Basis for Processing |
|---|---|
| Responding to inquiries | Legitimate interests |
| Processing and fulfilling orders | Contractual necessity |
| Improving website performance | Legitimate interests |
| Sending updates or marketing emails (with consent) | Consent |
We strive to use your data transparently and only for the purposes described above.
3. Cookies
Cookies are small data files stored on your device that help us improve functionality and analyze usage patterns.
a. How We Use Cookies
We use cookies to:
- Enhance website functionality.
- Track and analyze visitor activity (e.g., via Google Analytics).
- Offer a more personalized browsing experience.
b. Managing Cookies
You can adjust your cookie settings via your browser preferences. Please note that disabling cookies may impact some website features.
For detailed cookie information, see our Cookie Policy [insert link if applicable].
4. Third-Party Services
We may use trusted third-party services to improve our website and operations. These include:
- Analytics Providers: To track website performance and user interactions.
- Service Providers: For website hosting or technical support.
These providers may process personal data on our behalf and are contractually obligated to handle it securely.
5. Retention of Your Data
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including:
- Meeting legal, accounting, or reporting requirements.
- Resolving disputes or enforcing agreements.
Once the data is no longer needed, we will securely delete or anonymize it.
6. Your Rights
As an individual, you have rights regarding your personal data under GDPR, including the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Correct any inaccuracies in your data.
- Deletion: Request the deletion of personal data when it is no longer required.
- Restrict Processing: Limit how your data is processed.
- Data Portability: Receive your data in a structured, machine-readable format.
- Object: Withdraw consent for specific uses, such as marketing.
To exercise your rights, contact us via the Contact Us page on our website.
7. International Data Transfers
If your data is transferred outside the European Economic Area (EEA), we ensure that it is protected by appropriate safeguards, such as standard contractual clauses.
8. Marketing and Communication Preferences
We may send you marketing communications if you have opted in. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.
We will not send marketing without your consent and will always respect your preferences.
9. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. Updates will be posted on this page, and where significant, we will notify you directly.
10. Contact Us
For any questions, concerns, or requests related to this Privacy Policy, please contact us using the Contact Us page on our website.